| Please Check our Help File before Emailing us. |
| When Emailing us - include the following when applicable - |
| 1) PcTc Version-Date, from Lower-Right Corner of 'Punch' Screen. |
| 2) Specifics Regarding your Question or Problem. |
| 3) Your Windows Version - or 'OS' - and Service Pack #. |
| To find OS, click Windows 'Start'; Enter: 'winver' in Search box. |
| 4) PcTc Employer Name and Customer Number - if 'Registered'. |
| Registered users - See your PcTc 'Setup, Registration' screen. |
| 5) Name, Phone#, best time for us to call - if we need more info. |